At ARC we pride ourselves on our VIP customer service to both the relocating employee and the employer. Through both our extensive in-house employee-training program and our performance with the industry’s top service providers. ARC has raised the bar on customer satisfaction. ARC is the recipient of numerous awards and is known in the relocation industry as the “best of the best!”
What if there were a relocation company:
- That was completely independent and not owned by a van line or a real estate brokerage
- That wasn’t started to feed more business to a parent company
- Who partners with local service providers based on cost and customer service and not ownership or affiliation
- That wins awards for customer service
- That understands the balance between the financial investment of the company and the personal investment of each transferee
- That focuses on technology
- That commits to the process and procedures of the client versus making the client conform to the relocation company
American Relocation Connections (ARC) was formed in 2004 by relocation professionals to fill the voids in the relocation industry.
ARC is an innovative third party global relocation company. As a third party relocation company, ARC provides a full spectrum of relocation services to numerous corporations, government agencies and individuals all over the world.
ARC is an industry leader in several key areas including but not limited to: tax compliance, technology and customer service. ARC has been the recipient of numerous industry awards, accolades, and has earned the reputation among transferees as the best relocation company to work with.
ARC has no ownership affiliations and or franchise restrictions. ARC awards business to and partners with the best providers in each market solely based on price and performance.
The relocation industry is complex, and each relocation is unique. As such ARC embraces a mission statement that is also complex and unique. One unique feature of ARC’s mission statement is that it has multiple meanings. For example, part of our mission to “change perspectives” by introducing people to the relocation industry. (Most people have not heard of the relocation industry and ARC has the ambitious mission to change that.)
Our mission is for ARC to be so successful and provide such great service that it helps to better spreads the word of the industry. It can also mean to change the perspective of how Relocation Management Companies are viewed by those who are familiar with the relocation industry. ARC wants to embrace true partnership, a positive culture, innovation and technology. Last the mission statement can be the mission to change a transferee’s perspective. Relocation is a major life event. We are literally changing someone’s life. Where they live. The culture they live in. The people they interact with. And the life experiences they have. There are other meanings for this mission and we have that we continue to add to our mission as ARC continues to grow and evolve.
ARC was founded on and continues to embrace several core values:
At ARC we function as a team. We embrace a positive culture and are here to support one another both personally and professionally. The company’s success is dependent on every employee and teamwork is recognized and rewarded!
Relocation is a large financial obligation on part of the company and at the same time a large personal obligation on part of the relocating employee and family. As such ARC must embrace a culture of accountability to ensure that we are truly supporting the large obligations that our clients and transferees entrust us with.
ARC was founded on an innovative affinity realtor rebate product. In 2004 ARC was the only RMC offering realtor rebate to transferees. Today most RMCs are matching ARCs rebate program. In order to continue to foster ARC’s growth and success we must continue to embrace and encourage innovation. All employees are encouraged to share ideas and embrace change!
At ARC we want to inspire people! We want to inspire people by setting an example. We want to inspire people to love what they do, take pride in their work, to be a good person and to help others!