PRESS RELEASE – 2018 ARC AWARDS – SHORTLIST NOMINEES
Winners will be announced January 2019
ABOUT THE ARC AWARDS
Bill Mulholland SCRP | GMS Director, ARC Relocation
“Like most Relocation Management Companies ARC Relocation tracks a number of metrics in an effort to measure “performance”. However at ARC we realize that we are only able to offer our clients and transferee’s the best pricing and the best service in the relocation industry if we are able to partner with the best service providers in each market.
Most Relocation Management Companies offer year-end service provider awards based on the service “metrics” from their system (survey scores, estimates to actuals etc.). These metrics are important but the intangibles are what separates a good service provider from an amazing service provider. The intangibles cannot be measured through metrics. As with all things that we do at ARC we have a commitment to take the examination of service providers deeper than the industry norm. After all the commodity that we sell at ARC Relocation is not only our experience, our knowledge, our expertise, our customer service but also our culture, our passion and our dedication to be the best Relocation Company in the world!” – Bill Mulholland SCRP, GMS – Director ARC Relocation
As such, the categories for awards at ARC are not just based on statistics but rather the very core values and mission that ARC embraces:
- Team Work
- Transforming Perspectives
ARC Relocation is an Industry Leader for Employee Relocation Management Services. ARC services both the US Government and corporations around the world. ARC relocates thousands of employees each year in both the domestic United States and to and from over 85 countries world-wide.
The relocation industry is complex, and each relocation is unique. As such ARC embraces a mission statement that is also complex and unique. One unique feature of ARC’s mission statement is that it has multiple meanings. For example, part of our mission to “change perspectives” by introducing people to the relocation industry. (Most people have not heard of the relocation industry and ARC has the ambitious mission to change that.)
Our mission is for ARC to be so successful and provide such great service that it helps to better spreads the word of the industry. It can also mean to change the perspective of how Relocation Management Companies are viewed by those who are familiar with the relocation industry. ARC wants to embrace true partnership, a positive culture, innovation and technology. Last the mission statement can be the mission to change a transferee’s perspective. Relocation is a major life event. We are literally changing someone’s life. Where they live. The culture they live in. The people they interact with. And the life experiences they have. There are other meanings for this mission and we have that we continue to add to our mission as ARC continues to grow and evolve.
Teamwork – At ARC we function as a team. We embrace a positive culture and are here to support one another both personally and professionally. The company’s success is dependent on every employee and teamwork is recognized and rewarded!
Accountability – Relocation is a large financial obligation on part of the company and at the same time a large personal obligation on part of the relocating employee and family. As such ARC must embrace a culture of accountability to ensure that we are truly supporting the large obligations that our clients and transferees entrust us with.
Innovation – ARC was founded on an innovative affinity realtor rebate product. In 2004 ARC was the only RMC offering realtor rebate to transferees. Today most RMCs are matching ARCs rebate program. In order to continue to foster ARC’s growth and success we must continue to embrace and encourage innovation. All employees are encouraged to share ideas and embrace change!
Inspiration – At ARC we want to inspire people! We want to inspire people by setting an example. We want to inspire people to love what they do, take pride in their work, to be a good person and to help others!
Influence Relocation is a high end, boutique, real estate brokerage that was nominated by ARC for “innovation” because of the unique concept and service models that they embrace. “Not only does Influence embrace a high level of dedication to customer service but their approach is different, forward thinking and refreshing!” Said one ARC employee survey. Another survey commented “The website, literature and media are so far ahead of other brokerages! The customer experience is on another level! I send all of my transferees to Influence!” Located in the top real estate markets in the United States Influence has been recognized by ARC Relocation employees for embracing the core value of Innovation![/info_list_item][info_list_item list_title=”Quicken Loans”]quickenloans.com
The loan industry had not changed for many years before Quicken Loans came along. Quicken Loans Inc. has reinvented the way home loans are processed. By embracing technology and innovation and the customer technology resources Quicken loans closed $400 billion of mortgage volume through 2017 and has become an industry leader for relocation loans. More importantly Quicken Loans has been recognized by ARC Relocation for providing the highest levels of customer service and at the same time truly embracing the core value of Innovation with technology and new products and ideas![/info_list_item][info_list_item list_title=”Hotel Engine”]hotelengine.com
Launched in November of 2014, Hotel Engine is fast growing Denver startup. Hotel Engine’s mission is “to provide meaningful innovation and exclusive savings for the nation’s traveling workforce”.
Hotel Engine has been recognized by ARC Relocation employees for empowering transferees with innovative online products and concepts to reduce costs and increase efficiencies. ARC Relocation has shortlisted Hotel Engine for the core value award of Innovation for connecting thousands of transfers to thousands of hotel and corporate apartment partner through their innovative exclusive membership platform. One ARC Employee survey stated “The things they are doing are really cool! They have a great business model. Their website is slick, easy to use and transferees love them!”[/info_list_item][info_list_item list_title=”Override Films”]overridefilms.com
As an industry leader in aerial cinematography Override Films takes a unique approach to each and every video project they take on. The film Overrride completed for ARC Relocation successfully captured the “emotion” of the relocating family, the cultures ARC touches, the clients that ARC serves and the culture of ARC Relocation as a company! Override Film’s dedication to capturing powerful imagery and evoking emotion through their innovative approach to cinematography caused ARC Relocation to shortlist Override Films!
As a high-end graphic designer Top Shelf is well known for creating amazing literature. ARC Relocation is presented to thousands of transferring employees and the top government agencies and companies across the world each year. During these presentations it is paramount that the unique resources and services that ARC offers to clients is captured in our presentation literature. ARC consistently comes up on page 1 of Google when searching “relocation company” and is such is truly viewed on a global scale. All employees at ARC agreed that the innovative approach to the designs done by Top Shelf truly embraced ARC’s culture and unique service to clients. “Every time I go to a client presentation, I get the compliment that our literature is absolutely gorgeous! It always makes me proud to present ARC and really does our company justice!”
Please see ARC’s brochure designed by Top Shelf at: https://arcrelocation.com/brochure/[/info_list_item][/info_list]
As one of the nation’s leading real estate brokerages Long & Foster is a “go to” provider of home sale and home finding services for ARC Relocation. Despite being the largest independent brokerage in the nation Long & Foster still has the feel of “personalized service”! The employees at ARC voted and felt that Long & Foster’s continued commitment to growth and at the same time continuing to providing industry leading customer service is truly inspirational![/info_list_item][info_list_item list_title=”Premia Mortgage”]premiarelocationmortgage.com
Premia mortgage was added on as a mortgage provider for ARC Relocation in 2018 making Premia one of ARC’s newest partners. As a new provider for ARC Relocation Premia has recorded “exceeding” on all ARC performance metrics as well as “outstanding” ratings for transferee customer service scores! The employees at ARC felt that Premia exceeded all expectations as a new partner and short-listed Premia Mortgage as inspiring employees to “always explore new options and alternatives in an effort to always search for better partnerships and service!”[/info_list_item][info_list_item list_title=”Paxton Van Lines”]paxton.com
Paxton Van Lines is considered an industry leader for both domestic and international shipments of household goods. Paxton Van Lines consistently records exceeding service metrics in ARC’s system and records the highest customer service reviews. In addition to providing the best service Paxton is committed to “giving back”. Each year Paxton gives back to many, many charities. Each year ARC employees are inspired by Paxton’s generosity. In 2018 Paxton Van Lines donated employees and trucks to ARC’s relief shipment to Puerto Rico. This allowed the shipment to be larger and help more people. Paxton was shortlisted by ARC employees because of the company’s inspirational commitment to service AND charity in addition to their commitment to the industry! “Paxton is the type of company that ARC wants to be – an industry leader that also sets an example” said one ARC employee.
Oakwood is generally considered the industry leader for corporate housing solutions. ARC Relocation Employees nominated Oakwood not because of Oakwood’s industry achievements but because ARC employees were inspired by Oakwood’s continued dedication to customer service after achieving the largest footprint in the industry![/info_list_item][/info_list]
Real Estate transactions are generally the largest cost in the relocation process and many times can be the most complex and most stressful to the transferee. Employees at ARC Relocation nominated Real Living Reserve Realtors for accountability and commented on the company survey how “liable” Real Living was and the fact that they “always step and will do anything to resolve the issue in an effort to help a transferee and to be a good partner!” In addition to their dedication to partnership many employees noted Real Living’s dedication to accurate and timely paperwork “Their BMAs are perfect, and they always keep us updated! They make my job MUCH easier! I wish I could use them every time!” commented one employee.[/info_list_item][info_list_item list_title=”Prime Lending”]primelending.com
Prime Lending was added as a mortgage lender for ARC Relocation in 2016 to serve a select number of ARC’s government clients. Prime Lending has since grown to service ALL of ARCs clients (both corporate and government) because of their willingness and dedication to be accountable on all aspects of the loan process for transferees.[/info_list_item][info_list_item list_title=”First Class | Matt Shea”]movewithclass.com
The shipment of household goods can be both complex and emotional for transferees as it’s a process that involves a transferees’ most valued possessions. Employees at ARC Relocation have nominated First Class Moving & Storage for accountability because they are “always reliable no matter what the situation is!” Employees at ARC indicated in the ARC Awards survey “not only can we count on First Class to address any issues but they are always willing to help us when we’re in a jam and need a partner to assist!”[/info_list_item][info_list_item list_title=”Preferred Corporate Housing”]corporates.com
ARC Relocation enjoys a very close relationship with PCH. “The partnership that ARC has with PCH is what we strike to achieve with all of our partners” said ARC Director Bill Mulholland. ARC employees nominated PCH for the core value of accountability and cited in the employee survey “Not only does PCH offer the transferees the best customer service but they are amazing for any issue that may come up!” Many of ARC’s transferees use PCH when transitioning residences. The ARC Employees have spoken and all agreed “You can always count on PCH! They are a true partner!”[/info_list_item][info_list_item list_title=”Morreale Real Estate Services”]morrealeres.com
Morreale Real Estate Services is ARC Relocation’s provider for several services to include but not limited to: equity calculations, mortgage layoffs, the legal and title work for Guaranteed Home Sales and Buyer Value Options. ARC employees nominated Morreale for the core value of “accountability”. One ARC employee survey stated: “The services that Morreale provides are EXTREMELY important and you can always count Morreale to be accurate and thorough.” Another employee cited “Morreale is a true partner and always helps me triple check to make sure we have everything covered for transferees in the home sale program”. ARC Director Bill Mulholland stated, “Not only is Morreale an expert on the services needed under the Home Sale program but they have a high level of expertise for the rules and regulations for government relocations and that’s extremely important to ARC!”[/info_list_item][/info_list]
Joan Czukor has been a partner of ARC Relocation since ARC was founded in 2004. Joan is a premiere relocation agent servicing the real estate market of Miami, FL. Joan serves both corporate and government transferees for both home sales and home purchases. “Everyone loves Joan! She is a true team player!” Said one ARC employee survey. “I’ve worked with Joan my entire 18 years in the relocation industry. Joan is able to work with all of the providers involved in a home sale transaction (lenders, inspectors, buyers, sellers etc.) and make it all come together! She is always reminding everyone ‘we’re a team!’ She’s amazing and always puts the transferee first!” Said ARC Director Bill Mulholland.[/info_list_item][info_list_item list_title=”TIAA Bank | Chris Allen”]tiaabank.com
Chris has been a partner of ARC Relocation for many years and has become a premier loan officer in the relocation industry. Chris and TIAA Bank were nominated by the ARC Employees for the core value of “Team Work” because of their dedication to working together to ensure the transferee is always being taken care of and receiving ALL of their benefits! “As a former secret service agent Chris “gets it” because he’s relocated himself many times.” Said one ARC survey. Another ARC survey commented “TIAA is super easy to work with! There are a lot of rules and regulations now with mortgages and Chris and his team are always able to ensure he meets all of the requirements and still get loans closed on time and without any issues! He makes it super easy for everyone!”[/info_list_item][info_list_item list_title=”Alexander’s Mobility Services | Zeke Oaks”]alexanders.net
At ARC Relocation we empower relocation counselors to award moves to the movers offering the best rates and best service in each lane. ARC Relocation is not owned by or affiliated with an industry service provider. As such ARC awards moves to movers based on service and merit not based on ownership or affiliation. Alexander’s van lines currently receives the highest volume of goverment shipments of any of ARC Relocation’s movers. Employees at ARC nominated Alexander’s for Team Work citing on one survey “Zeke at Alexander’s is my go-to with any household good question. Even if Alexander’s isn’t handling the shipment I call Zeke because he is always willing to help and really knows his stuff!” And ARC Employee survey stated “If I have a VIP or hard to service move, I call Zeke at Alexander’s. They really are a partner. Other movers use the word “partner” but Zeke and Alexander’s truly back it up!”[/info_list_item][info_list_item list_title=”Wheaton/Olympia Van Lines”]wheatonworldwide.com
Wheaton Van Lines received ARCs highest volume of shipments for corporate relocations in both 2017 and year to date 2018. The reason for this is simple – they embrace the team approach. ARC is not owned by or affiliated in any way with any mover or industry provider. As such moves are awarded based solely on price and on service. Years ago, ARC Relocation “split” a claim for damages with Wheaton Van Lines. The damage was found on goods that had been loaded into storage by another mover on a past move. The damage was not discovered until the goods were unpacked. Most likely Wheaton was not responsible for the damage and it occurred on the prior move while loading the goods into the storage unit. Any other mover would deny a claim of this nature. The claim was paid out in full by Wheaton and ARC. The claim was paid to provide excellent service to the transferee and to the client. Neither party hesitated to contribute, and both Wheaton and ARC quickly realized that the companies had similar values.
“Through team work and partnership Wheaton has serviced thousands of ARC Shipments while maintaining the best metrics scores and the highest customer service scores allowed by our system,” said ARC Director Bill Mulholland. One ARC Employee survey commented “Wheaton is my go-to for VIPs or ‘special cases’! Mariah and Piet are awesome and always go above and beyond to do anything for ARC and for the transferee!”[/info_list_item][info_list_item list_title=”Sandy Spring Bank | Aziza Mojadidi”]sandyspringbank.com
Aziza Mujadidi is the personal contact at Sandy Springs Bank for ARC Relocation. The employees at ARC have all enthusiastically voted for Aziza and Sandy Springs Bank for “Team Work”. Aziza and Sandy Spring Bank were nominated for this award by the ARC employees because of the amazing level of dedication and customer service they provide to ARC day in and day out. ARC processes thousands of bank transactions each month for millions of dollars in transactions each year.
Aziza and Sandy Springs make the impossible possible. They do whatever it takes to get the job done and follow industry best practices. “Aziza and Sandy springs provide industry best practices for controls while embracing the latest technology and efficiencies. Last Aziza and Sandy Spring offer a personal touch to customer service that is unmatched by any banking relationships that ARC has!” Said ARC Director Bill Mulholland. One ARC Employee survey commented “I LOVE Aziza! She is so amazing and does everything for ARC, our clients and the transferees!”
Aziza takes personal accountability in ensuring wires to vendors all over the world go through without a hitch. Aziza ensures that transferee’s equity from their home sales are deposited into their account after closing. Aziza calls to let us know when a client payment has been received into our account. Aziza comes into the ARC office to personally deliver paperwork on new client accounts to make our lives and jobs easier. Aziza also takes the time to say hello, ask everyone how they are and to smile. Aziza is the reason many times, that our process goes so smoothly, and our clients and transferees are so satisfied with the process. Aziza has changed everyone at ARCs perspective on what a banking and business relationships should be and can be![/info_list_item][/info_list]
When you work with and interact with Hellen Valle you can’t help but be motivated by her dedication to customer service and her passion to be the best. Hellen sets the bar of customer service at the highest possible level. Hellen has completely transformed the perspective of both ARC employees and ARC transferees with her amazing dedication to the relocation employees. On one ARC Employee survey the comment line read “Hellen is always so professional, so polite and so courteous I hope to be as good at my job one day as she is!” Her professionalism and partnership affect people and truly embraced ARC’s mission to “transform perspectives.”[/info_list_item][info_list_item list_title=”Quicken Loans”]quickenloans.com
Quicken Loans has transformed millions of people’s perspectives. If you “think” you know for a mortgage company is…. work with Quicken Loans! First and foremost, they are technology FIRST – mortgage loans second. Second their people and their culture are in a league all of their own. On one ARC survey an ARC employee commented “They truly are an amazing company! I’ve never worked with anyone so enthusiastic and passionate about where they work! I love the people and the culture and what they’re all about!” After a tour of Quicken Loans headquarters ARC owner Bill Mulholland made several changes at ARC. “I was blown away by my tour of Quicken Loans! I had never seen anything like it! Their office, their people, their culture is truly special! I was so excited when I got back to the ARC office! I had so many new ideas and was so motivated! I was blown away! They really changed my perspective!”[/info_list_item][info_list_item list_title=”Wheaton/Olympia Van Lines”]wheatonworldwide.com
Wheaton Van Lines received the most corporate moves from ARC Relocation in 2018. “At ARC we are not owned by a can line or other industry provider. We are completely independent and empower our counselors to select the mover based on price and service alone.” Wheaton Van Line has become a go to partner of ARC because of their dedication to partnership and to service. They’ve changed the perspective of many employees at ARC on what a moving company can be and should be. They have also changed the perspective on what the relationship between an RMC and a mover could and should be. One ARC employee survey read “Wheaton always steps up and does the right thing. THEY are the first ones to say, ‘we have to do the right thing and take care of the transferee and for the account!’ They really surprised me and changed my perspective.”[/info_list_item][info_list_item list_title=”Sandy Spring Bank | Aziza Mojadidi”]sandyspringbank.com
Aziza Mujadidi is the personal contact at Sandy Springs Bank for ARC Relocation. Aziza has transformed the perspective of employees at ARC Relocation and of ARC’s clients on what customer service and client loyalty should be. Aziza and Sandy Spring Bank were nominated for this award by the ARC employees because Aziza and Sandy Springs make the impossible possible. Aziza takes personal accountability in ensuring wires to vendors all over the world go through without a hitch. Aziza ensures that transferee’s equity from their home sales are deposited into their account after closing. Aziza calls to let us know when a client payment has been received into our account. Aziza comes into the ARC office to personally deliver paperwork on new client accounts to make our lives and jobs easier. Aziza also takes the time to say hello, ask everyone how they are and to smile. Aziza is the reason many times that our process goes so smoothly, and our clients and transfer are so satisfied with the process. Aziza has changed everyone at ARCs perspective on what a banking and business relationships should be and can be! [/info_list_item][/info_list]
click on a category to view nominees