Why ARC

Independent of Other Relocation Companies

One of the things that sets ARC apart from other relocation companies, is the fact that ARC is a completely independent company. That is to say that ARC is not owned by, and or affiliated in any way with an industry provider. Most commonly relocation companies are owned by a real estate brokerage or moving company. This has been described by our clients as “enticing” when they were discussing how to choose a relocation company. 

Our clients have highlighted ARC’s independence as an advantage over other relocation companies because of ARC’s ability and dedication to only using the best industry providers (movers, realtors etc.) in every location solely based on price and service and not on ownership and affiliation.

For more details on ARC’s service provider network please click here to: contact an ARC representative.

How to Choose a Relocation Company That is Independent

Choice + Competition

As mentioned above ARC is an independent Relocation Management Company. Therefore, we can select from the best service providers in every location without  restrictions. But how does ARC determine who the best providers are and the best rates for our clients and customers?

Some Relocation Companies will request multiple bids and or estimates for a given service. This model has offered a benefit to clients for years over exclusively using one industry provider. ARC has taken this one step further by leveraging our proprietary technology.  

For example – ARC has written a proprietary technology for moving that stores movers rates and customer service scores for every lane (a lane is “to and from”) in the world. As such ARC associates can compare no less than 20 options for pricing and customer service scores on every move anywhere in the world!

For a demo of ARC’s proprietary choice and competition technology please contact an ARC representative for more information.

Relocation Company With Experience + Expertise

ARC is proud to publish that we are the exclusive relocation management company to fortune 500 companies around the world, branches of the US Military and to many US Government agencies.

  • Each year ARC relocates employees to and from every US State, every US Territory and over 220 countries and provinces.  
  • ARC is proud to have earned the reputation of being an industry leader of all Relocation Companies.
  • Last ARC offers the full spectrum of relocation services to our clients.

ARC’s experience and expertise allow us to update and benchmark our clients on the many developments in domestic and international tax, international customs laws, rules and regulations and more!

We are proud to say that as a testament to ARC’s establishment as a relocation industry leader, ARC has been selected as a relocation company to many of the same federal agencies that regulate the relocation industry!

To receive more information on ARC’s experience, expertise and other qualifications please contact ARC today!

75,600+
Transferees
9,752+
Service Providers
220+
Countries & Provinces

Single Point of Contact Service Delivery Model

ARC was one of the first relocation management companies to establish a “single point of contact” service model. ARC has coined this model “SPOC”.

At ARC we offer a single point of contact to both the relocating employee as well as to the client. During the relocation process the relocating employee will work with many service providers to include but not limited to: realtors, movers, loan officers, temporary housing providers, appraisers, inspectors, VISA Immigration Attorneys and more! Likewise the client contact will have an entire staff at ARC servicing their contract. The single point of contact model helps transferees and clients to easily identify the main point of contact for any service they need. A SPOC is RMC characteristic that should be at the top of your list when choosing a relocation company.

Other relocation companies offer a single point of contact but at ARC we believe that our internal support system is what separates ARC and has led to ARC’s industry leading customer service awards and accolades!

Below is an overview on each single point of contact model:

FROM THE CLIENT’S PERSPECTIVE:

ARC’s mission is to become an extension of the client.

For this reason,  ARC assigns a Single Point of Contact (SPOC) to each client to learn the client’s culture, processes and procedures. This Single Point of Contact will educate and adapt ARC to fit the client. Fundamentally, the benefit is that the client’s single point of contact at ARC works with the client starting in the sales cycle and continues throughout the entire length of the contract/partnership. 

Clients Perspective Diagram of a mobility company Vendor Network

FROM THE TRANSFEREE’S PERSPECTIVE:

Remember, we will assign you your exclusive single point of contact relocation counselor. The strength of your single point of contact relocation counselor at ARC comes from the support of an internal team for each service.  This model ensures that ample support is provided to all parties involved.  Resolutely, we eliminate communication issues and improve efficiencies. 

Technology Help with How to Choose a Relocation Company

Leader in Technology Among Relocation Companies

ARC is a relocation company at the forefront of technology.  So much so that we have written several proprietary software platforms that have revolutionized how clients receive: information, pricing, invoices, and more! Click here to learn more about our ARC Portal.  Also, our online multi-user programs offer transparency and efficiency. Click here to access our exclusive client facing program.  Furthermore, many of the software platforms written by ARC have received multiple industry awards and accolades. Relocation companies don’t tend to receive awards for technology, but we are changing that.  Please contact us today for a demo and more details on how our technology can make it easy to to choose a relocation company like ARC!

TRANSFEREE PORTAL
DASHBOARD REPORTS FOR THE CLIENT
TECHNOLOGY FOR INSTANT PRICING

Industry Leading Customer Service

We are at the top of the industry with a 98% customer satisfaction rating. Our commitment to transferee customer service can be seen on our public Facebook page where we have thousands of “likes”. As such, you can view our extremely high customer service rating and hundreds of testimonials from actual transferees all over the world.

ARC has received numerous industry customer service awards and accolades including but not limited to; HRO Today Baker’s Dozen Top 13 Relocation Companies, FEM’s EMMA award for Relocation Vendor Partner of the Year, and is ranked by Duns and Bradstreet in the top 5% of the relocation industry for customer satisfaction just to name a few. Please contact ARC today to learn how ARC can offer you the highest level of customer service.

Dun & Bradstreet Ratings
FEM EMMAs
Bakers Dozen Relocation Company Award Winner 2020
Bakers Dozen Relocation Company Award Winner 2019
Bakers Dozen Relocation Company Award Winner 2018
Bakers Dozen Relocation Company Award Winner 2017

We hope this page has informed and guided you as to how to choose a relocation company. For more Information on ARC Relocation and our resources, contact an agent today!