What if there was a relocation company that:
- Was completely independent and not owned by a van line or a real estate brokerage
- Wasn’t started to feed more business to a parent company
- Partnered with local service providers based on cost and customer service and not ownership or affiliation
- Won awards for customer service
- Understood the balance between the financial investment of the company and the personal investment of each transferee
- Focused on technology
- Committed to the process and procedures of the client versus making the client conform to the relocation company
- American Relocation Connections (ARC) was formed in 2004 by relocation professionals to fill the voids in the relocation industry.
- ARC is an innovative third party global relocation company. As a third party relocation company, ARC provides a full spectrum of relocation services to numerous corporations, government agencies and individuals all over the world.
- ARC is an industry leader in several key areas including but not limited to: tax compliance, technology and customer service. ARC has been the recipient of numerous industry awards, accolades, and has earned the reputation among transferees as the best relocation company to work with.
- ARC has no ownership affiliations and or franchise restrictions. ARC awards business to and partners with the best providers in each market solely based on price and performance.
1. ARC is Completely Independent of Other Relocation Companies
One of the things that sets ARC apart from other relocation companies, is the fact that ARC is a completely independent company. That is to say that ARC is not owned by, and or affiliated in any way with an industry provider. Most commonly relocation companies are owned by a real estate brokerage or moving company. This has been described by our clients as “enticing” when they were discussing how to choose a relocation company.
Our clients have highlighted ARC’s independence as an advantage over other relocation companies because of ARC’s ability and dedication to only using the best industry providers (movers, realtors etc.) in every location solely based on price and service and not on ownership and affiliation.
For more details on ARC’s service provider network please click here to: contact an ARC representative.
2. ARC Offers Extensive Choice + Competition
As mentioned above ARC is an independent Relocation Management Company. Therefore, we can select from the best service providers in every location without restrictions. But how does ARC determine who the best providers are and the best rates for our clients and customers?
Some Relocation Companies will request multiple bids and or estimates for a given service. This model has offered a benefit to clients for years over exclusively using one industry provider. ARC has taken this one step further by leveraging our proprietary technology.
For example – ARC has written a proprietary technology for moving that stores movers rates and customer service scores for every lane (a lane is “to and from”) in the world. As such ARC associates can compare no less than 20 options for pricing and customer service scores on every move anywhere in the world!
For a demo of ARC’s proprietary choice and competition technology please contact an ARC representative for more information.
3. Unparalleled Experience + Expertise
ARC is proud to publish that we are the exclusive relocation management company to fortune 500 companies around the world, branches of the US Military and to many US Government agencies.
- Each year ARC relocates employees to and from every US State, every US Territory and over 220 countries and provinces.
- ARC is proud to have earned the reputation of being an industry leader of all Relocation Companies.
- Last ARC offers the full spectrum of relocation services to our clients.
ARC’s experience and expertise allow us to update and benchmark our clients on the many developments in domestic and international tax, international customs laws, rules and regulations and more!
We are proud to say that as a testament to ARC’s establishment as a relocation industry leader, ARC has been selected as a relocation company to many of the same federal agencies that regulate the relocation industry!
To receive more information on ARC’s experience, expertise and other qualifications please contact ARC today!
4. We Offer a Single Point of Contact Service Delivery Model
ARC was one of the first relocation management companies to establish a “single point of contact” service model. ARC has coined this model “SPOC”.
At ARC we offer a single point of contact to both the relocating employee as well as to the client. During the relocation process the relocating employee will work with many service providers to include but not limited to: realtors, movers, loan officers, temporary housing providers, appraisers, inspectors, VISA Immigration Attorneys and more! Likewise the client contact will have an entire staff at ARC servicing their contract. The single point of contact model helps transferees and clients to easily identify the main point of contact for any service they need. A SPOC is RMC characteristic that should be at the top of your list when choosing a relocation company.
Other relocation companies offer a single point of contact but at ARC we believe that our internal support system is what separates ARC and has led to ARC’s industry leading customer service awards and accolades!
Below is an overview on each single point of contact model:
ARC’s mission is to become an extension of the client.
For this reason, ARC assigns a Single Point of Contact (SPOC) to each client to learn the client’s culture, processes and procedures. This Single Point of Contact will educate and adapt ARC to fit the client. Fundamentally, the benefit is that the client’s single point of contact at ARC works with the client starting in the sales cycle and continues throughout the entire length of the contract/partnership.
Remember, we will assign you your exclusive single point of contact relocation counselor. The strength of your single point of contact relocation counselor at ARC comes from the support of an internal team for each service. This model ensures that ample support is provided to all parties involved. Resolutely, we eliminate communication issues and improve efficiencies.
5. Unmatched Leader in Technology Among Relocation Companies
ARC is a relocation company at the forefront of technology. So much so that we have written several proprietary software platforms that have revolutionized how clients receive: information, pricing, invoices, and more! Click here to learn more about our ARC Portal. Also, our online multi-user programs offer transparency and efficiency. Click here to access our exclusive client facing program. Furthermore, many of the software platforms written by ARC have received multiple industry awards and accolades. Relocation companies don’t tend to receive awards for technology, but we are changing that. Please contact us today for a demo and more details on how our technology can make it easy to to choose a relocation company like ARC!
6. Industry Leading Customer Service
We are at the top of the industry with a 98% customer satisfaction rating. Our commitment to transferee customer service can be seen on our public Facebook page where we have thousands of “likes”. As such, you can view our extremely high customer service rating and hundreds of testimonials from actual transferees all over the world.
ARC has received numerous industry customer service awards and accolades including but not limited to; HRO Today Baker’s Dozen Top 13 Relocation Companies, FEM’s EMMA award for Relocation Vendor Partner of the Year, and is ranked by Duns and Bradstreet in the top 5% of the relocation industry for customer satisfaction just to name a few. Please contact ARC today to learn how ARC can offer you the highest level of customer service.
Our Core Values:
At ARC we function as a team. We embrace a positive culture and are here to support one another both personally and professionally. The company’s success is dependent on every employee and teamwork is recognized and rewarded!
Relocation is a large financial obligation on part of the company and at the same time a large personal obligation on part of the relocating employee and family. As such ARC must embrace a culture of accountability to ensure that we are truly supporting the large obligations that our clients and transferees entrust us with.
ARC was founded on an innovative affinity realtor rebate product. In 2004 ARC was the only RMC offering realtor rebate to transferees. Today most RMCs are matching ARCs rebate program. In order to continue to foster ARC’s growth and success we must continue to embrace and encourage innovation. All employees are encouraged to share ideas and embrace change!
At ARC we want to inspire people! We want to inspire people by setting an example. We want to inspire people to love what they do, take pride in their work, to be a good person and to help others!