What sets ARC apart from its competition is the fact that ARC is completely independent and is not owned by a parent company. Most commonly relocation management companies are owned by a real estate brokerage or moving company. This unique quality gives ARC the ability to use the best providers in any geographic location, without franchise restrictions. For more details, contact an ARC representative.
Choice + Competition
ARC’s independent ownership allows them to select from the best service providers in every geographic location without franchise restrictions. As a way to bring clients the best service and best pricing in every location ARC requires service presentations and price quotes from multiple providers for each relocation event. Please contact an ARC representative for more information.
Experience + Expertise
ARC has transacted in all 50 of the United States and 85 countries around the world. ARC is considered an industry leader in domestic and global relocation management. ARC has performed the full spectrum of relocation services for Fortune 100 companies and Federal Agencies. As the relocation provider for many of the agencies that regulate the relocation industry ARC is at the forefront of industry best practices for: domestic and international tax, international customs laws rules and regulations and more. ARC is often featured as a speaker or has a visible presence at many industry conventions and conferences to advise on the latest industry challenges and trends. To learn more about how ARC can be a resource call ARC today!
Single Point of Contact Service Delivery Model
One of the ways ARC differentiates itself from other Relocation Management Companies is the way inwhich the Single Point of Contact (SPOC) service delivery platform is employed.
ARC’s mission is to become an extension of the client.
As such ARC assigns a Single Point of Contact to each client to learn the client’s culture, processes and procedures. This Single Point of Contact will educate and adapt ARC to fit the client. The differentiator is that the Client’s Single Point of Contact at ARC works with the client beginning in the sales cycle and continues throughout the life of the contract/partnership.
At ARC each relocating transferee is assigned to a Single Point of Contact Relocation Counselor. The differentiator is that the Single Point of Contact Relocation Counselor at ARC is supported by an internal team for each service. Under this model the necessary support is provided to all parties and at the same time communication issues are eliminated and efficiencies are improved.
Industry Leading Technology
ARC is at the forefront of technology and innovation in the relocation industry. To date ARC has written several proprietary software platforms that have revolutionized how clients receive: information, pricing, invoices, and more. ARC’s online multi-user collaborative programs offer transparency and efficiency. Many of the software platforms written by ARC have been the recipient of multiple industry awards and accolades. Please contact an ARC Representative for a demo and more details on how ARC’s technology can help the efficiency of your relocation process.
Industry Leading Customer Service
ARC is at the top of the industry with a 98% customer satisfaction rating. ARC’s commitment to transferee customer service can be seen on their public Facebook page where they have thousands of “likes”, have an extremely high customer service rating, and hundreds of posts and testimonials from actual transferees all over the world.
ARC has also been the recipient of numerous industry customer service awards and accolades including but not limited to; HRO Today Baker’s Dozen Top 13 Relocation Companies, FEM’s EMMA award for Relocation Vendor Partner of the Year, and is ranked by Duns and Bradstreet in the top 5% of the relocation industry for customer satisfaction just to name a few. Please contact ARC today to learn how ARC can offer you the highest level of customer service.