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Relocation Counselor

Job Title:
Relocation Counselor
About the Company:

ARC Relocation, LLC (ARC) is an industry leading, full service, employee relocation management company. ARC works with Government Agencies, The US Military, and corporations all over the world to relocate their employees. An award-winning company, ARC understands both employee relocation and the unique needs of individual clients. As such ARC goes to extraordinary lengths to exceed client and transferee expectations. At ARC, our goal is to become an extension of our clients while providing a high level of expertise and customer service. ARC fosters an environment to support growth and creativity by demanding initiative and innovation.

Job Summary:

Primary responsibilities include the effective counsel on all tasks and activities necessary to affect a successful relocation, for transferees. The counselor may also be asked to provide some support for the day-to-day corporate client contact for resolution of problems or to communicate pertinent information.

Supervisory Expectations:

The position does not have any regular responsibility for overseeing or supervising the work of other team members.

Independence of Action:

Supervisor/manager monitors work progress; incumbent follows precedents and procedures and may set priorities and organizes work within general guidelines established by supervisor/manager.

Physical Demands and Work Environment: (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “occasionally” means up to ⅓ of working time, “regularly” means between ⅓ and ⅔ of working time, and “frequently” means ⅔ and more of working time.)

  • The work environment is the typical office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
  • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and/or move up to 15 pounds and should do so soundly and safely. This job’s specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Core Competencies:

  • Oral Communication and Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. Ability to communicate with clients or customers.
  • Teamwork – Balances team and individual responsibilities; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interruption.
  • Reasoning and Problem Solving – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
  • Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
  • Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes appropriate people in decision-making process; makes timely decisions.
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effect.

Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Job Duties:
  • Manage a caseload of transferring employees (all move types) and serve as the single point of contact for the transferee and/or family for both domestic and international relocations.
  • Exhibits thorough understanding and utilizes relocation experience in counseling the client’s corporate relocation policy including expense administration, numerous relocation service offerings, and benefits management consulting if appropriate.
  • Follows-up on all outstanding relocation related services and documents with appropriate internal and external parties.
  • Supports data integrity goals by entering key relocation related information relating to transferee, service provider network, client, etc., into system.
  • Demonstrates a willingness to improve job-related skills, responding to direction and constructive feedback in a positive and professional manner.
  • Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate.
  • Develops and maintains a positive and professional working relationship with all members of the team, customers, clients, and service partners.
  • Accepts additional job assignments and participates in project work as requested.
Requirements and Experience Guidelines:
  • Bachelors Degree in business or applicable industry experience.
  • U.S. domestic home sale and full logistical international experience at a Relocation Management Company is required.
  • Experience in customer relationship management.
  • Advanced communication (written, verbal and presentation) skills, to deliver complex information effectively.
  • Advanced problem-solving skills; ability to manage complex situations with multiple layers and resolve to solution by anticipating needs now and into the future.
  • Intermediate awareness of your own tasks, and how it impacts the team and deliverables.
  • Advanced awareness of workflow and project tradeoffs to make decisions based on needs now and into the future.
  • Proficient understanding of ERP systems.
  • Ability to collaborate across departments and teams.
  • Possesses a friendly and empathetic demeanor.
  • Proven track record of delighting customers and exceeding their expectations.
Job Type:
Full Time
$70,000 – $75,000
Compensation & Benefits:

ARC offers competitive salaries and comprehensive benefits package

  • Salary is commensurate with experience
  • Group Rate Medical and Dental Insurance
  • 401K Retirement Plan
  • Flex work schedule
  • 2 weeks paid vacation
  • 10 paid federal holidays
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