ARC Award Winners

PRESS RELEASE – 2019 ARC AWARDS – WINNERS

About the Awards

Bill Mulholland SCRP | GMS Director, ARC Relocation

“Like most Relocation Management Companies ARC Relocation tracks a number of metrics in an effort to measure “performance”. However at ARC we realize that we are only able to offer our clients and transferee’s the best pricing and the best service in the relocation industry if we are able to partner with the best service providers in each market.

Most Relocation Management Companies offer year-end service provider awards based on the service “metrics” from their system (survey scores, estimates to actuals etc.). These metrics are important but the intangibles are what separates a good service provider from an amazing service provider. The intangibles cannot be measured through metrics. As with all things that we do at ARC we have a commitment to take the examination of service providers deeper than the industry norm. After all the commodity that we sell at ARC Relocation is not only our experience, our knowledge, our expertise, our customer service but also our culture, our passion and our dedication to be the best Relocation Company in the world!” – Bill Mulholland SCRP, GMS – Director ARC Relocation

As such, the categories for awards at ARC are not just based on statistics but rather the very core values and mission that ARC embraces.

ARC Team
ABOUT ARC RELOCATION

ARC Relocation is an Industry Leader for Employee Relocation Management Services. ARC services both the US Government and corporations around the world. ARC relocates thousands of employees each year in both the domestic United States and to and from over 85 countries world-wide.

To learn more about ARC Relocation please visit: “Why ARC” and “About ARC Relocation.”

Mission Statement

Transforming Perspectives

The relocation industry is complex, and each relocation is unique. As such ARC embraces a mission statement that is also complex and unique. One unique feature of ARC’s mission statement is that it has multiple meanings. For example, part of our mission to “change perspectives” by introducing people to the relocation industry. (Most people have not heard of the relocation industry and ARC has the ambitious mission to change that.)

Our mission is for ARC to be so successful and provide such great service that it helps to better spread the word of the industry. It can also mean to change the perspective of how Relocation Management Companies are viewed by those who are familiar with the relocation industry. ARC wants to embrace true partnership, a positive culture, innovation and technology. Lastly, the mission statement can be the mission to change a transferee’s perspective. Relocation is a major life event. We are literally changing someone’s life. Where they live. The culture they live in. The people they interact with, and the life experiences they have. There are other meanings for this mission that we have, and we continue to add to our mission as ARC continues to grow and evolve.

2019 ARC Award Winners

Team Work

At ARC we function as a team. We embrace a positive culture and are here to support one another both personally and professionally. The company’s success is dependent on every employee and teamwork is recognized and rewarded!

First Class Moving Systems, Inc.

The shipment of household goods can be both complex and emotional for transferees as it’s a process that involves a transferees’ most valued possessions. At ARC Relocation we empower relocation counselors to award moves to the movers offering the best rates and best service in each lane. Employees at ARC Relocation have nominated First Class Moving & Storage for accountability because they are “always reliable no matter what the situation is!” Employees at ARC indicated in the ARC Awards survey “not only can we count on First Class to address any issues but they are always willing to help us when we’re in a jam and need a partner to assist!” First Class is a large domestic and international hauler for ARC on both corporate and international relocation contracts.

Team Work Award Winner

Accountability

Relocation is a large financial obligation on part of the company and at the same time a large personal obligation on part of the relocating employee and family. As such ARC must embrace a culture of accountability to ensure that we are truly supporting the large obligations that our clients and transferees entrust us with.

Stevens Van Lines is a preferred mover for ARC Relocation. Stevens is a go to mover for both ARC’s corporate relocation clients and government. “Stevens is an amazing partner because they can handle any domestic shipment and are truly experts on international shipments”. At ARC Relocation we empower relocation counselors to award moves to the movers offering the best rates and best service in each lane and Stevens is consistently at the top for highest volume of all ARC movers.

Accountability Award Winner

Innovation

ARC was founded on an innovative affinity realtor rebate product. In 2004 ARC was the only RMC offering realtor rebate to transferees. Today most RMCs are matching ARCs rebate program. In order to continue to foster ARC’s growth and success we must continue to embrace and encourage innovation. All employees are encouraged to share ideas and embrace change!
Quicken Loans

The loan industry had not changed for many years before Quicken Loans came along. Quicken Loans Inc. has reinvented the way home loans are processed. By embracing technology and innovation and the customer technology resources Quicken loans closed $400 billion of mortgage volume through 2017 and has become an industry leader for relocation loans. Quicken loans is a large company but operates like a hungry start-up and embraces innovation which is rare and refreshing in the mortgage industry. Quicken Loans has been recognized by ARC Relocation for providing the highest levels of customer service, partnership and truly embracing the core value of Innovation with technology and new products and ideas! One ARC Employee survey said: “Quicken Loans is amazing and BY FAR the best lender we use! Transferees LOVE working with them! I’m in the industry and I used Quicken when I bought my house! I think that says a LOT!”

Innovation Award Winner

Inspiration

ARC was founded on an innovative affinity realtor rebate product. In 2004 ARC was the only RMC offering realtor rebate to transferees. Today most RMCs are matching ARCs rebate program. In order to continue to foster ARC’s growth and success we must continue to embrace and encourage innovation. All employees are encouraged to share ideas and embrace change!
Olympia Wheaton Logo

At ARC Relocation we empower relocation counselors to award moves to the movers offering the best rates and best service in each lane. Wheaton Van Lines received ARCs highest volume of shipments for corporate relocations in both 2018 and year to date 2019. The reason for this is simple – they embrace the team approach. ARC is not owned by or affiliated in any way with any mover or industry provider. As such moves are awarded based solely on price and on service. Years ago, ARC Relocation “split” a claim for damages with Wheaton Van Lines. The damage was found on goods that had been loaded into storage by another mover on a past move. The damage was not discovered until the goods were unpacked. Most likely Wheaton was not responsible for the damage and it occurred on the prior move while loading the goods into the storage unit. Any other mover would deny a claim of this nature. The claim was paid out in full by Wheaton and ARC. The claim was paid to provide excellent service to the transferee and to the client. Neither party hesitated to contribute, and both Wheaton and ARC quickly realized that the companies had similar values.

“Through team work and partnership Wheaton has serviced thousands of ARC Shipments while maintaining the best metrics scores and the highest customer service scores allowed by our system,” said ARC Director Bill Mulholland. One ARC Employee survey commented “Wheaton is my go-to for VIPs or ‘special cases’! Mariah and Piet are awesome and always go above and beyond to do anything for ARC and for the transferee!”

Inspiration Award Winner
Alexanders Mobility Logo

At ARC Relocation we empower relocation counselors to award moves to the movers offering the best rates and best service in each lane. ARC Relocation is not owned by or affiliated with an industry service provider. As such ARC awards moves to movers based on service and merit not based on ownership or affiliation. Alexander’s van lines currently receives the highest volume of government shipments of any of ARC Relocation’s movers. Employees at ARC nominated Alexander’s for Team Work citing on one survey “Zeke at Alexander’s is my go-to with any household good question. Even if Alexander’s isn’t handling the shipment I call Zeke because he is always willing to help and really knows his stuff!” And ARC Employee survey stated “If I have a VIP or hard to service move, I call Zeke at Alexander’s. They really are a partner. Other movers use the word “partner” but Zeke and Alexander’s truly back it up!”

Inspiration Award Winner

Transforming Perspectives

The relocation industry is complex, and each relocation is unique. As such ARC embraces a mission statement that is also complex and unique. One unique feature of ARC’s mission statement is that it has multiple meanings. For example, part of our mission to “change perspectives” by introducing people to the relocation industry. (Most people have not heard of the relocation industry and ARC has the ambitious mission to change that.)

Our mission is for ARC to be so successful and provide such great service that it helps to better spreads the word of the industry. It can also mean to change the perspective of how Relocation Management Companies are viewed by those who are familiar with the relocation industry. ARC wants to embrace true partnership, a positive culture, innovation and technology. Last the mission statement can be the mission to change a transferee’s perspective. Relocation is a major life event. We are literally changing someone’s life. Where they live. The culture they live in. The people they interact with. And the life experiences they have. There are other meanings for this mission and we have that we continue to add to our mission as ARC continues to grow and evolve.

Preferred Corporate Housing

ARC Relocation enjoys a very close relationship with PCH! In fact PCH receives more corporate housing bookings for ARC than any other provider!  The reason? Team Work! PCH’s responsiveness and customer service is second to none! Prior to onboarding PCH it was difficult for ARC to find a temp housing provider who really excelled at customer service and truly embraced “Team Work”. “Now that we have PCH I don’t know how we ever serviced our clients without them! They are amazing!” said one ARC Employee survey. ARC uses PCH for temporary housing across the united states but PCH has stepped up in more ways than just employee relocation. When an employee in CA lost their home in the fires PCH responded on the weekend, after hours and had the employee set up the next day! Now that is Team Work!!! 

ARC Relocation enjoys a very close relationship with PCH. “The partnership that ARC has with PCH is what we strike to achieve with all of our partners” said ARC Director Bill Mulholland. ARC employees nominated PCH for the core value of accountability and cited in the employee survey “Not only does PCH offer the transferees the best customer service but they are amazing for any issue that may come up!” Many of ARC’s transferees use PCH when transitioning residences. The ARC Employees have spoken and all agreed “You can always count on PCH! They are a true partner!”